Uptime Commitment
CoreByte guarantees 99.95% uptime for all VPS instances, measured monthly. This applies to:
- Server availability and accessibility
- Network connectivity
- Storage availability
Service Credits
If we fail to meet our uptime commitment, you're entitled to service credits:
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% – 99.95% | 10% credit |
| 95.0% – 99.0% | 25% credit |
| 90.0% – 95.0% | 50% credit |
| Below 90.0% | 100% credit |
Credits are applied to your next billing cycle. Maximum credit per month is 100% of monthly fees.
Exclusions
The SLA does not apply to downtime caused by:
- Scheduled maintenance (announced 48+ hours in advance)
- Customer actions, configurations, or applications
- Force majeure events (natural disasters, war, etc.)
- Third-party service failures outside our control
- DDoS attacks exceeding our mitigation capacity
- Account suspension due to Terms of Service violations
Scheduled Maintenance
We perform maintenance during low-traffic windows:
- Maintenance windows: Tuesdays and Thursdays, 02:00–06:00 CET
- Notification: Minimum 48 hours advance notice via email
- Emergency patches: May be applied immediately with notification
Transparency: All incidents and maintenance are logged on our status page in real-time.
How to Claim Credits
- Submit a support ticket within 30 days of the incident
- Include your server ID and affected timeframe
- We'll verify against our monitoring data
- Credits applied within 5 business days if validated
Monitoring
We monitor all infrastructure 24/7/365 using:
- Multi-location health checks every 30 seconds
- Automated alerting and incident response
- Real-time metrics dashboard
Contact
For SLA inquiries or credit claims: [email protected]